Have a Sunglasses Connection Account? Sending back a return is easy.

Lodge your return within your account by simply logging into your account HERE and selecting Returns.

If you can't see your order in your account, please contact customer service at support@sunglassesconnection.com.au. They will help link your order to your account.

How do I lodge my return/exchange?

1. Log into your account and access the returns portal HERE.
2. Locate your order and select the item you would like to return.
3. Select exchange, refund, or store credit.
4. If you select an exchange, input the new item's brand, style name, and colour. Our customer service team will contact you to process any necessary payments and complete your exchange.
5. Print your return label and pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned.
6. Drop your parcel off at your nearest Australia Post Office.
7. Please ensure all items are packed securely.

For assistance, email support@sunglassesconnection.com.au or call (07) 5535 6670

Returns may take up to 7–10 business days to arrive. Once we receive your return, it will be processed within 48 hours. You will be notified by email when your return has been processed.

Refunds are not applicable on postage charges, red-line sale & outlet items, or Gift Cards. Please check if your order is eligible for a refund.

Don’t have a Sunglasses Connection account? Create one HERE, then email our friendly customer support team at support@sunglassesconnection.com.au. Our team will link your order to your account so you can lodge your return.

Don’t wish to create an account? Please follow the steps below to process your return:

1. Contact our dedicated customer support team at support@sunglassesconnection.com.au.
2. Our friendly support team will promptly email you with a personalised return label and our return form. You can print the label at home or opt for assistance at the Post Office.
3. Pack all items securely, including your return form, in a carton or reuse the original packaging to prevent damage. Cover or remove the original shipping label if reusing the packaging.
4. Address the package to:
   
   Sunglasses Connection Returns
   Unit 1/62 Township Drive
   Burleigh Heads, Queensland, Australia 4220
5. Visit your local Post Office and send the package using tracked postage for security and peace of mind. Sunglasses Connection is not liable for lost parcels.
6. If you selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

For assistance, email support@sunglassesconnection.com.au or call (07) 5535 6670

Returns may take up to 7–10 business days to arrive. Once we receive your return, it will be processed within 48 hours. You will be notified by email when your return has been processed.

Refunds are not applicable on postage charges, red-line sale & outlet items, or Gift Cards. Please check if your order is eligible for a refund.

For international orders, you have up to 60 days from delivery to return your item to our warehouse. Refunds are not applicable on any postage fees or sale items.

1. Contact our dedicated customer support team at support@sunglassesconnection.com.au to request a return.
   Our team will provide you with a return form and detailed instructions for your international shipment.
2. Pack your items securely, including your completed returns form, in a carton or reuse the original packaging to prevent damage during transit. Be sure to cover or remove the original shipping label if you’re reusing the original packaging.
3. Address your parcel to:
   Sunglasses Connection Returns
   Unit 1/62 Township Drive
   Burleigh Heads, Queensland, Australia 4220
4. Ship your return using a tracked international postal service to ensure safe delivery.
   Please note that Sunglasses Connection is not liable for lost parcels, and return postage costs are the responsibility of the customer.
5. Exchanges:
   If you are exchanging an item, our customer service team will contact you to arrange any additional payments or shipping costs before completing your exchange.
6. For any questions or assistance, email support@sunglassesconnection.com.au or call +61 7 5535 0994.

Please allow additional time for international returns to be received and processed, as delivery times may vary depending on your location and local postal services.

Free returns are valid within 30 days on purchases over $150* within Australia. *This offer is valid per order with a minimum order value of $150. Offer excludes sale items and items purchased during promotions and site-wide sale events  Free Returns exclude international orders. All returns are shipped with standard shipping.

1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconnection.com.au

2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.

3. Carefully package all items in the protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.

4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.

5. Lodge your parcel at your local post office for a seamless return process.

6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.

Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.

If your purchase isn’t suitable and you wish to make a return, you are welcome to return your order for a refund or exchange in line with our returns policy. Please see our simple rules of return:

1.   You have 30 days from delivery to return your item(s) to our warehouse for Australian orders and 60 days for International.

2.   Items must be in the original packaging and original condition.

3.   Items must be unworn and unused with original tags still attached.

Full-price items:
All items can be returned for a refund or exchange.

Sale items:
All sale items can be returned for an exchange only. Sale items are identified in the sale section and have their price listed in red.

Items purchased during Sitewide Sale Events or with a promotional code:
All items are eligible for a refund or exchange unless stated otherwise.

Please note all shipping fees are non-refundable and excluded from your total exchange value. Refunds are not applicable on postage charges or lay-bys.

If you would like to exchange your sunglasses, please return them along with the completed Exchange and Returns form within 30 days of purchase for Australian orders and 60 days for International orders. We ask that the customer covers the return shipping charges. Once your return has been received, it will be processed by our warehouse within 48 hours. 

In the event of any price difference, accounts will be in contact to arrange the additional payment before processing your exchange. If the amount is less, this will be automatically refunded back to your original payment method.

If the item being returned was damaged, defective, or incorrect due to a warehouse error, we will gladly pay for the return shipping cost upon assessment. If damaged, we ask you send an email with image to support@sunglassconnection.com.au. Once assessed, we will email you a returns label.

For change of mind returns, we ask that you pay for the return shipping cost. All international shipping costs are to be covered by the customer.

As soon as your return is received and processed by our team, you will be notified by email. Once received in our warehouse, your return will be processed within 48 hours and you will be notified via email once completed.

If you have posted your return and haven’t heard from us, please check the tracking details of your returning parcel. If this is showing as delivered, please contact us via support@sunglassconnection.com.au and we will investigate your return.