How do I return an item?
We are confident that you'll love your new sunglasses. However, if for any reason you're not completely satisfied, we offer free returns within Australia for 30 days from the date of purchase on all orders over $150*.
*Refunds are not applicable on postage charges and red-line sale items. Please check if your order is eligible for a refund.
If your order doesn't qualify for free returns, Sunglass Connection offers a returns service for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund.
Australian Returns
If you decide to exchange or return your purchase, simply follow these easy steps:
1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconnection.com.au
2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.
3. Carefully package all items in the protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.
4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.
5. Lodge your parcel at your local post office for a seamless return process.
6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.
Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.
*This offer applies per order with a minimum order value of $150 and excludes sale items, purchases made during promotions and site-wide sale events Free returns are not applicable to international orders. All returns are shipped with standard shipping.
We value your shopping experience and provide a flexible and easy return policy for your convenience. However, we monitor frequent return activity, and continued breaches of our policy may result in flagged orders or future orders being refused at our discretion.
International Returns
For Australian orders, you have up to 60 days from delivery to return your item to our warehouse. Refunds are not applicable on any postage fees or sale items.
1. Complete the Exchange & Returns Form. Please ensure all fields are completed for a prompt return process
2. Pack all items with the completed returns form in protective packaging, similar to how you received them.
3. Address your package, making sure you remove or cover the original shipping label to:
Sunglass Connection Returns
1/62 Township Drive
Burleigh Heads, QLD, 4220
4. Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Sunglass Connection is not liable for lost return parcels.
Is my order eligible for a return?
If your purchase isn’t suitable and you wish to make a return, you are welcome to return your order for a refund or exchange in line with our returns policy. Please see our simples rules of return:
1. You have 30 days from delivery to return your item(s) to our warehouse for Australian orders and 60 days for International
2. Items must be in the original packaging and original condition
3. Items must be unworn and unused with original tags still attached
Full price items
All items can be returned for a refund or exchange
Sale items
All sale items can be returned for an exchange only. Sale items are identified in the sale section and have their price listed in red.
Items purchased during Sitewide Sale Events or with a promotional code
All items are eligible for a refund or exchange, unless stated otherwise.
Please note all shipping fees are non-refundable and excluded from your total exchange value.
Refunds are not applicable on postage charges or Lay-bys.
How long will my delivery take?
Australian Orders*
All Australian orders are sent via Express Post and usually arrive within 1-2 business days from the day of dispatch, depending on your delivery address.
A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods. If no one is available to sign for the goods, the parcel will be taken to your local post office for collection.
*Delivery timeframes are approximate only and do not calculate any unforeseen delays or transit issues.
International Orders*
All International orders are sent via International Express Post and usually arrive within 3-10 business days from the day of dispatch, depending on your delivery address.
Duties and taxes assessed by customs are the responsibility of the customer.
A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods.
How do I track my order?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from us. In the following hours you will also receive an email from Australia Post containing a link to track your order on the Australia Post website. You can go onto the Australia Post website at any time to track the movements of your parcel, as well as the expected delivery date.
If you are a member, you can track the progress of your order from start to finish by logging into your account and clicking "Order Tracking". Your tracking status will only appear once your order has been dispatched from our warehouse.
If you haven’t received your tracking email, make sure to check your Spam/Junk folder. If you are unable to locate your tracking email, please contact our customer service team via support@sunglassconnection.com.au or 07 5535 6670.
Current promotions
For all previous promotions, please refer to our terms and conditions page.
Contact Us
Phone Us
Our customer service team are available during business hours 9am to 5pm AEST, Monday to Friday. Excludes QLD public holidays.
Phone: (07) 5535 6670