Terms & Conditions

Welcome to Sunglass Connection. The website https://www.sunglassconnection.com.au/ and its associated features and mobile applications (Site) is owned and operated by Sunglass Connection Pty Ltd (ABN 66 153 935 329). "Sunglass Connection", "we", "our" and "us" and other similar pronouns are reference to Sunglass Connection Pty Ltd and its subsidiaries.

Please read through our Terms and Conditions (Terms) carefully as they form the agreement under which we supply products and services to you. Your use of this site and your placement of an order (Order) to Sunglass Connection indicates your acceptance of these Terms which includes our Privacy Policy and other documents referred to within these Terms.

Sunglass Connection reserves the right to make changes to this site and these terms and conditions at any time.

General InformationArrow

You must not collect or redistribute the information or images available on the Sunglass Connection website, either by data-mining or other methods.

We do our best to ensure that products on our website are represented as accurately as possible, however there may be subtle colour variations between the actual product and the website.

OrdersArrow

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sunglass Connection reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sunglass Connection may require additional verifications or information before accepting any order.


Order Cancellations

If notified before goods have been dispatched, Sunglass Connection can accommodate order cancellations. If items have been shipped, Sunglass Connection reserves the right to refuse order cancellation or charge the necessary fee should we need to return the package from a delivery service.

PaymentsArrow

Sunglass Connection accepts payment via credit card (Visa/Mastercard), PayPal, American Express, Afterpay, Klarna, and Bank Deposit. Sunglass Connection also offers several checkout payment methods including PayPal Express, Google Pay, Apple Pay and Microsoft Pay.

You must pay for the Order in full at the time of placing an Order by one of the payment methods on the Site. You must be entitled to use the payment method used for purchases credit and have sufficient funds to submit an Order.

From time to time, we may perform random security checks on the payment method used on the Site. By submitting an Order, you authorise us to perform credit and security checks where we feel necessary, which may include a small charge to the credit card used for payment, before accepting your Order. 

ShippingArrow

Delivery times provided by Sunglass Connection are estimates only. Sunglass Connection will not be held accountable for late deliveries or loss or damages relating to late deliveries.

Certain factors such as order size, weight and shipping address may require us to ship via another method. Sunglass Connection reserves the right to change your shipping method if need be.

International Customs ChargesArrow

Some orders may incur a customs or import duty charge. Sunglass Connection do not have any control over these charges or are unable to advise what they will be as it is based on individual countries regulations and compliances. For further information we suggest contacting your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Sunglass Connection will not pay these customs charges on your behalf. If you refuse to pay these charges, Sunglass Connection will not be held responsible for any loss of funds as a result. We cannot mark international orders at a reduced price to avoid customs fees.

Changes to Pricing - Typographical ErrorsArrow

Sunglass Connection reserve the right to modify prices at our discretion for any reason (product discontinuation, changes in availability, manufacturer changes, errors in advertising and in other circumstances).

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or product information, Sunglass Connection have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Sunglass Connection have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has been charged for the purchase and your order is cancelled, Sunglass Connection will immediately issue a full refund to your account used for purchase.

Refunds & ReturnsArrow

If you change your mind about your order, you can choose to return the item for an exchange, credit or refund (refunds are not available with any sale item).

Sunglass Connection will offer a refund, exchange or credit on the following conditions:

1. The item is returned within 30 days of purchase

2. The item has not been worn or damaged

3. The original tags are attached

Sunglass Connection recommends you post your items via traceable post (eg. Australia Post Parcel Post or Express Post). Sunglass Connection will not be responsible for lost parcels.

We monitor high-frequency returns and order value for fraud, abuse and security purposes. In the event a customer return rate increases significantly in frequency and/or value we are entitled to deny future orders. This term is not intended to replace any rights you have as a consumer under the Australian Consumer Law. 

Free ReturnsArrow

Free returns are valid within 30 days on purchases over $150 within Australia. Free returns are subject to the following Terms:

Offer is only valid per order, with a minimum Order value of $150

Offer excludes sale items, outlet items, items purchased during promotions, and site-wide sale events. Free Returns excludes international orders. All returns are shipped with standard shipping.

Sunglass Connection recommends you post your items via a trackable delivery service such as Australia Post Parcel Post or Express Post. Just Sunnies is not responsible for lost parcels.

Repairs & WarrantiesArrow

Sunglass Connection has no control over manufacturer warranty periods, nor can we control repair periods or advise what they will be. We will, however, do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. If you believe your item is faulty, please contact our customer service team for further information and assessment of your purchase.

In the case you have returned goods directly to the manufacturer, Sunglass Connection cannot be held accountable for repair periods or communication from the manufacturer.

Faulty or Damaged ItemsArrow

If an item is received with damages or a fault, you are entitled to return the order for a full refund, or exchange. If you believe your item is faulty, please contact our customer service team for further information and assessment of your purchase.

Offers & PromotionsArrow

New Member Offer

  • One time offer for new customers subscribing to Sunglass Connection
  • Offer only valid with a minimum order value of $75 AUD
  • Offer not valid on sale products
  • No Cash redemption possible
  • One time offer applying to the total invoice amount of your order
  • Code must be applied at checkout to redeem
  • Offer cannot be used on exchanges
  • Code cannot be applied to order after the order is processed
  • Code cannot be used in conjunction with any other offer

Repeat Customer Discount

  • One time offer for repeat customers to Sunglass Connection
  • Offer not valid on sale products
  • No cash redemption possible
  • One time offer applying to the total invoice amount of your order
  • Code must be applied at checkout to redeem
  • Offer cannot be used on exchanges
  • Code cannot be applied to order after the order is processed
  • Offer cannot be used in conjunction with any other offer

Standard Promotion Details and Exclusions

  • Offer available online only unless stated otherwise
  • Offer cannot be used in conjunction with any other promotion
  • Offer not valid with new member discount or repeat customer discount
  • Offer not valid on member prices unless stated otherwise
  • All offers apply to RRP unless stated otherwise
  • Offer applies to selected brands/styles only, some exclusions may apply
  • All promotions exclude sale items unless stated otherwise
  • All promotions exclude gifts cards and gift wrapping
  • Promotions cannot be applied after the order has been placed
  • The refund amount for any returns or exchanges will match the price upon purchase. Shipping charges are non refundable.
  • No cash redemption possible in exchange for promotion
  • Offer cannot be used on exchanges
  • Sunglass Connection reserves the rights to change or cancel this promotion at any time

SIGN UP AND WIN $500 - GIVEAWAY

  • Entrants must sign up to the Sunglass Connection database during the period of the competition through paid advertising forms
  • Subscribers may choose to unsubscribe from the database at any time. To be in the running, subscribers must remain subscribed at the time competition ends
  • Winner will receive a $500AUD in the form of a e-gift voucher. To be redeemed in a single transaction. Any additional cost for the chosen pair must be paid by the customer at the time of ordering. Remaining balance outside of the single transaction will be voided.
  • Winner will be contacted via email within 10 business days of the competition close date. 
  • The prize value cannot be redeemed for cash and is single use only. 
  • The prize can not be claimed in conjunction with any other gift cards, credit notes, discount codes or any other promotional offer.
  • Closing date to be confirmed. Open to Australian residents who fulfil the entry/eligibility requirements.

AFTERPAY DAY - 25% OFF*

  • Offer only valid off full-priced items.
  • Excludes sale items.
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Discount code must be applied at the checkout.
  • Offer excludes the following brands: AM Eyewear, L.G.R Eyewear, Garret Leight, Bottega Veneta, Balenciaga, Ahlem, Bask Eyewear & Karen Walker and red-line sale items.
  • Offer period: 16/08/23 - 20/08/23

SPRING SALE EVENT - 20% OFF*

  • Offer only valid off full-priced items.
  • Excludes sale items.
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Discount code must be applied at the checkout.
  • Offer excludes the following brands: AM Eyewear, L.G.R Eyewear, Garret Leight, Bottega Veneta, Balenciaga, Ahlem, Bask Eyewear & Karen Walker and red-line sale items.
  • Offer period: 05/09/23 - 09/09/23

DESIGNER SALE EVENT - 20% OFF*

  • Offer only valid off full-priced items.
  • Excludes sale items.
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Discount code must be applied at the checkout.
  • Offer excludes the following brands: AM Eyewear, L.G.R Eyewear, Garret Leight, Bottega Veneta, Balenciaga, Ahlem, Bask Eyewear & Karen Walker and red-line sale items.
  • Offer period: 23/10/23 - 26/10/23

CYBER EVENT - 25% OFF*

  • Offer only valid off full-priced items.
  • Excludes sale items.
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Discount code must be applied at the checkout.
  • Offer excludes the following brands: L.G.R Eyewear, Garret Leight, Bottega Veneta, Ahlem, Bask Eyewear & Karen Walker and red-line sale items.
  • Offer period: 22/11/23 - 27/11/23

BOXING DAY - 25% OFF*

  • Offer only valid off full-priced items.
  • Excludes sale items.
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Discount code must be applied at the checkout.
  • Offer excludes the following brands: L.G.R Eyewear, Garret Leight, Bottega Veneta, Ahlem, Bask Eyewear & Karen Walker and red-line sale items.
  • Offer period: 23/12/23 - 31/12/23