Returns & Exchange
Sunglass Connection is committed to customer satisfaction - If you are not pleased with your purchase, we will be happy to accept your returned sunglasses for exchange or full refund*. Please return goods unworn with packaging and swing tickets attached.
*Refunds not applicable on sale or promotional items. All refunds incur a $15 processing and handling fee.
For Australian orders, we would appreciate returns within 14 days (returns will not be accepted after 30 days from arrival date). For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival). The customer is responsible for any postage fees for returns. If you require an exchange, we post your exchanged order back to you free of charge.
For all refunds and exchanges, please fill out the Exchanges & Return form and send with your sunglasses to:
1/62 Township Drive
Burleigh Heads QLD 4220
Feel confident shopping with Sunglass Connection as we take the risk out of ordering!
If for any reason you would like to return your product to us please follow the simple steps below:
- Complete the Exchanges & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure prompt turn around.
- Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
- Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
Sunglass Connection Returns1/62 Township DriveBurleigh Heads QLD 4220
- Attend your local Post Office and send. For security and peace of mind, we strongly suggest insured registered post as Sunglass Connection is not liable for lost return parcels.
- Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
- Sunglass Connection will then gladly cover the cost of shipping your new product via eParcel.
How do I return my order for an exchange or refund?
Simply print and fill out the Exchanges & Return form, then post to:
Have you received my return?
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 5535 6670 or via email at email@example.com and we can look into it for you.
I would like a refund
If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a full refund, excluding any postage charges. Your refund will be processed within 48 hours of us receiving your return. All refunds are processed using your original payment method. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 workings days for your refund to appear into your account.
To return your order, simply print and fill out the Exchange & Return form, then post to:
Do you pay for my return shipping?
If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item.
In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.