Popular Questions
Shipping
Returns
Repair & Warranties
Payments

How do I return an item?Arrow

We are confident that you'll love your new sunglasses. However, if for any reason you're not completely satisfied, we offer free returns within Australia for 30 days from the date of purchase on all orders over $150*.

*Refunds are not applicable on postage charges and red-line sale items. Please check if your order is eligible for a refund.

If your order doesn't qualify for free returns, Sunglass Connection offers a returns service for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund. 

Australian Returns

If you decide to exchange or return your purchase, simply follow these easy steps:

1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconnection.com.au

2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.

3. Carefully package all items in the protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.

4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.

5. Lodge your parcel at your local post office for a seamless return process.

6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.

Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.

*This offer applies per order with a minimum order value of $150 and excludes sale items, purchases made during promotions and site-wide sale events Free returns are not applicable to international orders. All returns are shipped with standard shipping.

We value your shopping experience and provide a flexible and easy return policy for your convenience. However, we monitor frequent return activity, and continued breaches of our policy may result in flagged orders or future orders being refused at our discretion.

International Returns

For Australian orders, you have up to 60 days from delivery to return your item to our warehouse. Refunds are not applicable on any postage fees or sale items.

1.   Complete the Exchange & Returns Form. Please ensure all fields are completed for a prompt return process

2.   Pack all items with the completed returns form in protective packaging, similar to how you received them.

3.   Address your package, making sure you remove or cover the original shipping label to:
Sunglass Connection Returns
1/62 Township Drive
Burleigh Heads, QLD, 4220
4.   Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Sunglass Connection is not liable for lost return parcels.

Is my order eligible for a return?Arrow

If your purchase isn’t suitable and you wish to make a return, you are welcome to return your order for a refund or exchange in line with our returns policy. Please see our simples rules of return:

1.   You have 30 days from delivery to return your item(s) to our warehouse for Australian orders and 60 days for International

2.   Items must be in the original packaging and original condition

3.   Items must be unworn and unused with original tags still attached

Full price items
All items can be returned for a refund or exchange

Sale items
All sale items can be returned for an exchange only. Sale items are identified in the sale section and have their price listed in red.

Items purchased during Sitewide Sale Events or with a promotional code
All items are eligible for a refund or exchange, unless stated otherwise.

Please note all shipping fees are non-refundable and excluded from your total exchange value.

Refunds are not applicable on postage charges or Lay-bys.

How long will my delivery take?Arrow

Australian Orders*

All Australian orders are sent via Express Post and usually arrive within 1-2 business days from the day of dispatch, depending on your delivery address.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods. If no one is available to sign for the goods, the parcel will be taken to your local post office for collection.

*Delivery timeframes are approximate only and do not calculate any unforeseen delays or transit issues.

International Orders*

All International orders are sent via International Express Post and usually arrive within 3-10 business days from the day of dispatch, depending on your delivery address.

Duties and taxes assessed by customs are the responsibility of the customer.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods.

How do I track my order?Arrow

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from us. In the following hours you will also receive an email from Australia Post containing a link to track your order on the Australia Post website. You can go onto the Australia Post website at any time to track the movements of your parcel, as well as the expected delivery date.

If you are a member, you can track the progress of your order from start to finish by logging into your account and clicking "Order Tracking". Your tracking status will only appear once your order has been dispatched from our warehouse.

If you haven’t received your tracking email, make sure to check your Spam/Junk folder. If you are unable to locate your tracking email, please contact our customer service team via support@sunglassconnection.com.au or 07 5535 6670.

Current promotionsArrow

  • Offer only off RRP
  • Offer cannot be used on exchanges
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Offer does not include AM Eyewear, Bask Eyewear, Karen Walker, Sale items or Gift Cards
  • Discount code must be applied at the checkout in order to be redeemed
  • Offer period: 16/03/22 - ends midnight 20/03/22

For all previous promotions, please refer to our terms and conditions page.

How long will it take for my order to arrive?Arrow

All Australian orders are sent via Express Post and usually arrive within 1-2 business days from the day of dispatch, depending on your delivery address.

Please note, Australia post is currently experiencing delays due to COVID-19 and delivery may take 1-3 days longer than usual.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods. If no one is available to sign for the goods, the parcel will be taken to your local post office for collection.

*Delivery timeframes are an approximate only and do not calculate any unforeseen delays or transit issues.


International Orders

All International orders are sent via International Express Post and usually arrive within 3-10 business days from the day of dispatch, depending on your delivery address.

Please note, International shipping is currently experiencing delays due to COVID-19 and delivery may take longer than usual to arrive.

Duties and taxes assessed by customs are the responsibility of the customer.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods.

What are the delivery charges?Arrow

Australian Orders

We offer two different methods of shipping within Australia. Please see the table below for further details.
Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, Australia Post is experiencing some delays to their delivery services.

Express Shipping Service - FREE on orders $90AUD and over, $10.00 on orders under $90AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days

Please note: Shipping times are a guideline and are subject to change. Order processing may take up to 48 hours. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.


Shipping International Orders:

International Express - DHL Worldwide Zone 1

Free Express Shipping for orders over $300 - $25 shipping fee for orders under $300

Delivery Time Frame: 4-7 Business days*

Countries include: United States, United Kingdom, Canada, Hungary, Japan, Germany, Singapore, Switzerland, Netherlands, United Arab Emirates, Indonesia, India, Bangladesh, Brunei, Cambodia, Fiji, Hong Kong SAR China, Korea (South), Lao P.D.R., Macau SAR China, Malaysia, Myanmar, Nepal, Papua New Guinea, Sri Lanka, Taiwan, Thailand, Vietnam, Mexico, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International Express - DHL Worldwide Rest of the World

DHL Worldwide Express - Free shipping for orders over $300- $20 shipping fee for orders under $300

Delivery Time Frame: 1-3 business days*

Australia Post Express - Free shipping for orders over $250 - $15 shipping fee for orders under $250

Delivery Time Frame: 2-5 business days*

Countries included: Albania, Bosnia and Herzegovina, Cook Islands, Gibraltar, Israel, Kiribati, Kuwait, Nauru, New Caledonia, Niue, North Macedonia, Oman, Pakistan, Qatar, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Turkey, Tuvalu, Vanuatu, Bahamas, Barbados, Greenland, Egypt, Iceland, Jamaica, Kosovo, Maldives, Marshall Islands, Martinique, Mauritius, Mayotte, Montenegro, Morocco, South Africa.

New Zealand Express Shipping 

DHL Worldwide Express - Free shipping for orders over $300- $20 shipping fee for orders under $300

Delivery Time Frame: 1-3 business days*

Australia Post Express - Free shipping for orders over $250 - $15 shipping fee for orders under $250

Delivery Time Frame: 2-5 business days*

Bulk International Orders: Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

How do I track my order?Arrow

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from us. In the following hours you will also receive an email from Australia Post containing a link to track your order on the Australia Post website. You can go onto the Australia Post website at any time to track the movements of your parcel, as well as the expected delivery date.

If you are a member, you can track the progress of your order from start to finish by logging into your account and clicking "Order Tracking". Your tracking status will only appear once your order has been dispatched from our warehouse.

If you haven’t received your tracking email, make sure to check your Spam/Junk folder. If you are unable to locate your tracking email, please contact our customer service team via support@sunglassconnection.com.au or 07 5535 6670.

What happens if something arrives damaged or defective?Arrow

Please contact us as soon as possible via support@sunglassconnection.com.au

If your item is incorrect, we will we reimburse the cost for return postage and arrange the correct item to be sent out to you free of charge.

If you have received your item damaged or defective, please email images of your item(s) along with your order number to support@sunglassconnection.com.au. Once we have reviewed and assessed the item, we will email you a return postage label and returns form to return the item to our warehouse.

Once we receive your item, we will organise a replacement as soon as possible.

Can I change or cancel my order?Arrow

Please notify us of any changes to your order, including delivery address, as soon as possible via support@sunglassconnection.com.au.

Provided your parcel hasn’t already been dispatched by our warehouse, we can most certainly do our best to update your order.

Will my order incur customs charges?Arrow

Some orders may incur a customs or import duty charge. Sunglass Connection does not have any control over these charges and are unable to advise what fees will be incurred. As regulations differ between countries, we suggest contacting your local customs office to assist in determining any customs or import duty charges.

What If one of my items is on pre-order?Arrow

Orders are dispatched when all items in the order are in stock and ready to ship.  Should you wish to receive an item in your order that is available to ship, you are more than welcome to pay an additional postage cost for the items to be shipped separately.

If you have any questions at all please contact our customer service team via support@sunglassconnection.com.au.

What happens if I receive an incorrect item?Arrow

If you receive an incorrect item on your order, please contact us immediately and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.

How do I return an item?Arrow

We are confident that you'll love your new sunglasses. However, if for any reason you're not completely satisfied, we offer free returns within Australia for 30 days from the date of purchase on all orders over $150*.

*Refunds are not applicable on postage charges and red-line sale items. Please check if your order is eligible for a refund.

If your order doesn't qualify for free returns, Sunglass Connection offers a returns service for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund. 

Australian Returns

If you decide to exchange or return your purchase, simply follow these easy steps:

1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconection.com.au

2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.

3. Carefully package all items in the protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.

4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.

5. Lodge your parcel at your local post office for a seamless return process.

6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.

Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.

*This offer applies per order with a minimum order value of $150 and excludes sale items, purchases made during promotions and site-wide sale events Free returns are not applicable to international orders. All returns are shipped with standard shipping.

We value your shopping experience and provide a flexible and easy return policy for your convenience. However, we monitor frequent return activity, and continued breaches of our policy may result in flagged orders or future orders being refused at our discretion.

International Returns
For Australian orders, you have up to 60 days from delivery to return your item to our warehouse. Refunds are not applicable on any postage fees or sale items.

1.   Complete the Exchange & Returns Form. Please ensure all fields are completed for a prompt return process

2.   Pack all items with the completed returns form in protective packaging, similar to how you received them.

3.   Address your package, making sure you remove or cover the original shipping label to:
Sunglass Connection Returns
1/62 Township Drive
Burleigh Heads, QLD, 4220

4.   Visit your local post office and send. For security, we strongly suggest using an ensured registered postage method as Sunglass Connection is not liable for lost return parcels.

Is my order eligible for Free Returns? Arrow

Free returns are valid within 30 days on purchases over $150* within Australia. *This offer is valid per order with a minimum order value of $150. Offer excludes sale items and items purchased during promotions and site-wide sale events  Free Returns exclude international orders. All returns are shipped with standard shipping.

1. Try on your purchase in the comfort of your home, and if you wish to return it, please contact our dedicated customer support team at support@sunglassconection.com.au

2. Our friendly support team will promptly email you with a personalised return label and our return form. You have the convenience of printing your return shipping label at home or opting for the Post Office to assist you.

3. Carefully package all items in the protective packaging, similar to how you received them. Please ensure that the sunglasses remain unworn, with all tags and boxes intact.

4. Include the completed return form inside your package and attach the postage label to the outside of the parcel, ensuring the barcode remains visible and uncovered.

5. Lodge your parcel at your local post office for a seamless return process.

6. Your return may take between 7-10 business days to arrive. Once we receive your return, our team will have your return processed within 48 hours.

Please note if the return doesn't meet the return lodgement requirements or bears signs of being previously worn, a postage fee will be charged for the returns label, and the item will be returned back to you.

Is my order eligible for a refund?Arrow

If your purchase isn’t suitable and you wish to make a return, you are welcome to return your order for a refund or exchange in line with our returns policy. Please see our simples rules of return:

1.   You have 30 days from delivery to return your item(s) to our warehouse for Australian orders and 60 days for International

2.   Items must be in the original packaging and original condition

3.   Items must be unworn and unused with original tags still attached

Full price items
All items can be returned for a refund or exchange

Sale items
All sale items can be returned for an exchange only. Sale items are identified in the sale section and have their price listed in red.

Items purchased during Sitewide Sale Events or with a promotional code
All items are eligible for a refund or exchange unless stated otherwise.

Please note all shipping fees are non-refundable and excluded from your total exchange value.

Refunds are not applicable on postage charges.

How do I exchange an item?Arrow

If you would like to exchange your sunglasses, please return them along with the completed Exchange and Returns form within 30 days of purchase for Australian orders and 60 days for International orders. We ask that the customer covers the return shipping charges. Once your return has been received, it will be processed by our warehouse within 48 hours. 

In the event of any price difference, accounts will be in contact to arrange the additional payment before processing your exchange. If the amount is less, this will be automatically refunded back to your original payment method.

Do you pay for my return shipping?Arrow

If the item being returned was damaged, defective, or incorrect due to a warehouse error, we will gladly pay for the return shipping cost upon assessment. If damaged, we ask you send an email with image to support@sunglassconnection.com.au. Once assessed, we will email you a returns label.

For change of mind returns, we ask that you pay for the return shipping cost. All international shipping costs are to be covered by the customer.

Have you received my return?Arrow

As soon as your return is received and processed by our team, you will be notified by email. Once received in our warehouse, your return will be processed within 48 hours and you will be notified via email once completed.

If you have posted your return and haven’t heard from us, please check the tracking details of your returning parcel. If this is showing as delivered, please contact us via support@sunglassconnection.com.au and we will investigate your return.

How do I have my sunglasses repaired or make a warranty claim?Arrow

How to make a warranty claim or have your sunglasses repaired:

Option 1: Take them to your nearest stockist; and they will be able to assist you in sending them back;

Option 2: Return the item to the manufacturer yourself;

Option 3: Post back to us with our Repair and Warranty claim form. We will forward them to the manufacturer on your behalf (postage charges apply). Please complete the form and attach to your return. Package your sunglasses (inside their protective case) in a sturdy box with padding. 

If the problem is minor, such as a missing screw, you can see your local stockist or optometrist; they should be able to help you with this problem!

Important details

  • Glasses should be kept in their protective pouch when not being worn.
  • Important: to validate your warranty please present to the retailer your receipt for proof of purchase.

How long is the warranty on my sunglasses?Arrow

Manufacturer’s warranties come with most items we sell. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the product page of the item you have purchased for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the  sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

How do I use a promotional code?Arrow

Your discount code must be entered at the checkout, my bag page or cart pop-out.  Simply enter your discount code in the discount code and click the ‘Apply’ button to ensure your discount code is applied to your item/s. Please note the following when using a discount code: 

  • Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
  • Only one discount code can be applied per order. Multiple discount codes cannot be entered. Discount codes are not valid in conjunction with any other offers.
  • To see the specific conditions of your discount code, please refer to our terms and conditions page. 

What forms of payment do you accept?Arrow

Sunglass Connection accepts the following payment methods:

  • Visa
  • MasterCard
  • PayPal
  • Bank Deposit
  • AfterPay
  • Klarna
     

Order Online by Credit Card
Pay by credit card (Visa, Mastercard or Amex) in our secure environment. All credit card payments are processed live by Westpac during the checkout process. Your credit card details are sent directly to the bank and the status of your payment will be instantly reported to you.

To reduce the risk of credit card fraud, Sunglass Connection may request additional information to process an online order. A small charge may be charged to your account for verification purposes, however the amount will be refunded as soon as the order has been successfully verified. Customers will be notified via email or phone if further information is needed.

Sunglass Connection reserves the right to cancel the order and process a refund if necessary.

PayPal
Payments made through PayPal are processed in real time and approved instantly. You can pay through money in your PayPal account or by providing your credit card (VISA, Mastercard and Amex only) details to PayPal.

Direct Bank Deposit
You can select direct deposit at the checkout and make payment to Sunglass Connection's account below 

Australian Customers

Bank: Westpac Bank
Account Name:  SUNGLASS CONNECTION PTY LTD
BSB: 034604
Account Number:  276724

International Customers

Name: SUNGLASS CONNECTION PTY LTD
BSB: 034604
Account: 276724
Bank: Westpac
Swift Code/IBAN/Sort Code: WPACAU2S
Bank Name:  Westpac The Pines Branch
Bank Address: Shop 37 The Pines Shopping Centre Elanora Queensland Australia 4221

Please note that orders paid by direct deposit will not be processed until funds have cleared into the bank account. Orders for which payment has not been received within three working days will be cancelled.

AfterPay
Buy now, pay later in 4 installments, interest free with AfterPay. Payments made through Afterpay are processed in real time and approved instantly. Once your order has been placed, you will receive a separate order confirmation email from Afterpay and you will be able to keep an eye on your payment schedule directly via the Afterpay website.

Klarna
Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. The first payment is taken when the order is processed.The remaining 3 payments are automatically taken every two weeks via the debit card you have supplied to Klarna.

What currency are Sunglass Connection prices displayed in?Arrow

All prices are shown in AUD (Australian Dollars).

Contact Us

Phone Us

Our customer service team are available during business hours 9am to 5pm AEST, Monday to Friday. Excludes QLD public holidays.

Phone: (07) 5535 6670